Privacy Policy

1. Introduction

Chase Couriers & Logistics, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, mobile services, SMS messaging services, or engage our courier and logistics services.

By providing your phone number and contacting us, requesting a quote, or using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, company name, email address, phone number (including mobile number), and mailing address.
• Shipment Information: Pickup and delivery addresses, shipment contents, dimensions, weight, service level, and special handling instructions.
• Account Information: Login credentials and account preferences when you register for our client portal (Xcelerator).
• Usage Data: IP address, browser type, device information, pages visited, and referral URLs.
• Communications: Records of your calls, emails, text messages, and other communications with our team.
• Payment Information: Billing address and payment method details processed through our secure payment providers.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide, operate, and maintain our courier, warehousing, and logistics services.
• To process and fulfill quote requests, orders, and deliveries.
• To communicate with you about your shipments, including via SMS text messages and email notifications.
• To send service updates, delivery confirmations, and proof-of-delivery information.
• To provide customer support and respond to inquiries.
• To send marketing and promotional messages (only with your express consent).
• To comply with legal obligations and protect our rights.

4. SMS Text Messaging

As part of our services, we may send SMS text messages to the mobile number you provide. These messages may include:

• Order confirmations and status updates
• Delivery notifications and proof-of-delivery alerts
• Service and appointment reminders
• Promotional offers and marketing messages (only with your express opt-in consent)

Message frequency: The frequency of messages varies based on your service usage and the number of active shipments. For marketing messages, you will receive no more than [4–6] messages per month.

Consent: By providing your mobile number and checking any consent box, or by texting us, you consent to receive SMS messages from Chase Couriers & Logistics at the number provided. Standard message and data rates may apply.

Opt-out: You may opt out of SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you will receive a final confirmation message. You may also contact us directly at 214-739-1315 or info@chasecouriers.com to opt out.

Help: For help with our SMS services, reply "HELP" to any message or contact us at 214-739-1315.

Carriers: We are not responsible for any delays or failures in message delivery caused by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business, such as SMS gateway providers, payment processors, and IT infrastructure providers.
• Delivery Partners: Independent contractors and partner carriers involved in fulfilling your shipments.
• Legal Authorities: When required by law, court order, or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for a minimum of seven (7) years in accordance with applicable regulations.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Withdraw consent for SMS marketing messages at any time
• Limit the use of sensitive personal information

To exercise any of these rights, contact us at info@chasecouriers.com or 214-739-1315.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: