Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website, services, and SMS messaging provided by Chase Couriers & Logistics, Inc. ("Chase," "we," "us," or "our"). By accessing our website, requesting a quote, scheduling a delivery, using our client portal (Xcelerator), or opting into our SMS messaging program, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

2. Services

Chase Couriers & Logistics provides same-day courier, warehousing, fulfillment, and logistics services throughout Texas and beyond. Specific service offerings, pricing, and availability are provided at the time of quote and may vary based on location, shipment type, and service level selected.

We reserve the right to refuse or cancel any shipment that violates these Terms, applicable law, or our internal policies, including shipments of hazardous, illegal, or prohibited materials.

3. SMS Terms and Conditions

By opting into our SMS messaging program, you agree to the following terms:

• Program Description: Chase Couriers & Logistics sends SMS messages related to shipment notifications, order status updates, delivery confirmations, service reminders, and promotional offers.
• Opt-In: You opt in by providing your mobile number through our website forms, quote requests, or by texting a keyword to our short code or long code number. Consent is not a condition of purchase.
• Message Frequency: Transactional messages (order updates, delivery notifications) are sent as needed based on your shipment activity. Marketing messages are sent no more than [4–6] times per month.
• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan. Check with your carrier for details.
• Opt-Out: You may cancel the SMS service at any time by replying "STOP" to any message. Upon opting out, you will receive a one-time confirmation message. If you have opted into multiple programs, you may need to opt out of each separately.
• Help: Reply "HELP" to any message for assistance, or contact us at 214-739-1315 or info@chasecouriers.com.
• Carrier Support: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and other major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.
• Age Requirement: You must be at least 18 years old to opt into our SMS program.
• Privacy: Your mobile number and SMS data are handled in accordance with our Privacy Policy.

4. Quotes and Pricing

All quotes provided by Chase Couriers & Logistics are estimates based on the information you provide. Final pricing may differ based on actual shipment details, including weight, dimensions, distance, service level, and any special handling requirements. Quotes are valid for 30 days unless otherwise stated.

5. Shipper Responsibilities

As a shipper, you are responsible for:

• Providing accurate and complete shipment information, including contents, weight, dimensions, and addresses.
• Ensuring all shipments are properly packaged to withstand normal handling during transit.
• Declaring the accurate value of goods and disclosing any hazardous, fragile, or high-value items.
• Complying with all applicable local, state, and federal laws regarding the shipment of goods.
• Providing a valid mobile number and email for delivery notifications if you opt into SMS/email alerts.

6. Liability and Limitations

Chase Couriers & Logistics exercises reasonable care in handling and transporting shipments. However, our liability for loss or damage is limited as follows:

• Maximum liability is limited to $100 per shipment unless additional insurance or declared value is purchased at the time of booking.
• We are not liable for loss or damage caused by improper packaging, inherent vice of the goods, acts of God, weather events, or delays caused by circumstances beyond our control.
• We are not liable for indirect, incidental, or consequential damages, including loss of profits or business interruption.
• Cash, jewelry, precious metals, firearms, and illegal substances are prohibited and not covered under any circumstances.

7. Payment Terms

Invoices are due within 30 days of the invoice date unless other terms have been agreed upon in writing. Late payments may be subject to a 1.5% monthly finance charge. We reserve the right to suspend services for accounts with outstanding balances.

8. Cancellations

Delivery cancellations must be made at least 2 hours before the scheduled pickup time. Cancellations made less than 2 hours before pickup may be subject to a cancellation fee. Warehousing and logistics contracts may have separate cancellation terms as outlined in your service agreement.

9. Website Use

You agree not to:

• Use our website for any unlawful purpose or in violation of any law.
• Attempt to gain unauthorized access to our systems, client portal, or data.
• Interfere with or disrupt the operation of our website or services.
• Reproduce, copy, or distribute our content without prior written permission.

10. Intellectual Property

All content on this website, including logos, text, graphics, and software, is the property of Chase Couriers & Logistics, Inc. and is protected by U.S. and international copyright and trademark laws. You may not use our intellectual property without our express written consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of any third-party sites. Accessing third-party sites is at your own risk.

12. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that deliveries will be completed by a specific time, though we make every reasonable effort to meet agreed-upon deadlines.

13. Indemnification

You agree to indemnify and hold harmless Chase Couriers & Logistics, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services, your violation of these Terms, or your violation of any law or third-party rights.

14. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Dallas County, Texas.

15. Changes to These Terms

We may revise these Terms at any time. The most current version will be posted on this page with the updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms and Conditions, please contact us: